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1. Who We Are

Business name: Benopa Consultancy
Legal entity/data controller: Benopa Care
Company number: 09026712
Business address: Benopa Care Limited 5th Floor The Grange, 100 High Street, London, England, N14 6BN
Email: benopaconsultancy@gmail.com
Telephone: 07850 968584
Website: www.benopaconsultancy.com

If legally correct, replace the legal entity section with:

 

Benopa Consultancy is a trading name of Benopa Care Limited, registered in England and Wales under company number Benopa Care. Benopa Care Limited is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We May Collect

We may collect and process:

• Your name and job title

• Your business or organisation name

• Your telephone number and email address

• Your business address

• Information included in website enquiry forms

• Records of emails, calls, meetings and other correspondence

• Information about your care service and consultancy requirements

• CQC registration and compliance information

• Quotations, contracts, invoices and payment records

• Feedback, testimonials and complaint information

• Technical information such as IP address, browser type and website activity

• Marketing preferences and consent records

• Documents and information supplied during consultancy work

Please avoid submitting identifiable service-user, patient or employee information through our general website contact form.

3. Information About Other People

During consultancy work, clients may occasionally provide information relating to employees, service users, directors, registered managers or other individuals.

Clients are responsible for ensuring that they have a lawful reason to share this information with us and that only information necessary for the agreed work is provided.

Where information is shared for a consultancy project, our role as data controller or data processor will depend on the nature of the service and may be explained further in the relevant service agreement or data-processing terms.

4. How We Collect Information

We may collect information:

• When you complete a website form

• When you contact us by email, telephone, WhatsApp or social media

• When you book or attend a consultation

• When you request a quotation or purchase a service

• When you enter into a consultancy agreement

• When you provide documents for review

• When you subscribe to marketing communications

• Through cookies and similar website technologies

• From publicly available sources, such as Companies House or the CQC website

• Through referrals or professional contacts, where lawful

If someone refers you to us, we may receive your name, contact information and a brief description of the support you require.

5. How We Use Personal Information

We may use personal information to:

• Respond to enquiries

• Arrange consultations and meetings

• Understand your consultancy needs

• Prepare quotations, proposals and service agreements

• Deliver agreed consultancy services

• Review and prepare business or compliance documents

• Manage client relationships and projects

• Issue invoices and process payments

• Maintain financial, contractual and business records

• Provide service updates and administrative communications

• Improve our website and services

• Respond to complaints or legal claims

• Prevent fraud and protect our systems

• Meet legal, regulatory, tax and insurance requirements

• Send marketing communications where permitted

We will not use personal information for purposes that are incompatible with those described above unless permitted or required by law.

6. Our Lawful Bases

The lawful basis depends on why we are using the information.

PurposeLikely lawful basis

Responding to an enquiry or preparing a quotationSteps taken before entering a contract and legitimate interests

Providing consultancy servicesPerformance of a contract

Managing invoices and paymentsPerformance of a contract and legal obligation

Maintaining tax and financial recordsLegal obligation

Protecting our business and handling legal claimsLegitimate interests and legal obligation

Improving our website and servicesLegitimate interests or consent, where required

Sending marketing communicationsConsent or legitimate interests, where legally permitted

Operating non-essential cookies and analyticsConsent

Our legitimate interests include operating and developing our consultancy business, responding to potential clients, protecting our rights, maintaining security and improving our services.

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

UK GDPR requires organisations to identify a lawful basis for each use of personal information. ICO lawful-basis guidance

7. Special-Category Information

Health information and certain other sensitive information receive additional protection under data-protection law.

We do not normally request special-category information through the website. However, it may occasionally be provided during care-sector consultancy work.

Where we process special-category information, we will ensure that an appropriate UK GDPR Article 9 condition and any required Data Protection Act 2018 condition apply. We will limit its use to what is necessary and apply appropriate security measures.

Clients should anonymise or redact service-user and employee information whenever identifiable details are not required.

8. Marketing Communications

We may send information about our consultancy services where:

• You have asked to receive it;

• You have given your consent; or

• The law permits us to rely on legitimate interests.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email;

• Emailing benopaconsultancy@gmail.com; or

• Calling 07850 968584.

We will retain a minimal suppression record where necessary to ensure we do not contact you again after you unsubscribe.

We will not sell your information to third parties for marketing.

9. Who We May Share Information With

Where necessary and lawful, information may be shared with:

• Website-hosting and website-management providers

• Email, telephone and communications providers

• Cloud-storage and document-management providers

• Payment processors and banks

• Accountants, insurers, solicitors and professional advisers

• IT support and cybersecurity providers

• Contractors supporting the delivery of an agreed service

• Regulators, courts, law-enforcement bodies or public authorities

• Prospective purchasers or advisers in connection with a business sale or restructuring

Our website is currently hosted using Wix. Wix may process technical and form-submission information when visitors use the website. You should also review Wix’s Privacy Policy.

We require service providers to handle information securely and only for authorised purposes.

10. International Transfers

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate safeguard applies. This may include:

• UK adequacy regulations;

• The UK International Data Transfer Agreement;

• The UK Addendum to approved standard contractual clauses; or

• Another legally recognised transfer mechanism.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary.

Our usual retention periods are:

InformationUsual retention period

General enquiries that do not become clientsUp to 24 months after the last contact

Client contracts and project recordsUp to 6 years after the relationship ends

Invoices, payments and tax recordsAt least 6 years or as legally required

Consultancy documents and correspondenceUp to 6 years after project completion

Complaint and legal-claim recordsUp to 6 years after closure, or longer where necessary

Marketing informationUntil consent is withdrawn, an objection is received or the information is no longer required

Cookie and consent recordsFor the period needed to demonstrate consent and manage preferences

These periods may be shortened or extended depending on legal requirements, ongoing disputes, safeguarding concerns, insurance conditions or the nature of the information.

The ICO advises organisations not to keep personal data longer than they need it. ICO storage-limitation guidance

12. How We Protect Information

We use reasonable administrative, organisational and technical safeguards, which may include:

• Password-protected systems and accounts

• Access controls

• Secure cloud services

• Antivirus and device-security measures

• Data minimisation and redaction

• Secure document-sharing methods

• Staff confidentiality expectations

• Regular review and deletion of information

• Appropriate contractual requirements for service providers

No internet-based system can be guaranteed to be completely secure. If a personal-data breach occurs, we will assess it and notify affected individuals and the Information Commissioner’s Office where legally required.

13. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used

• Request access to your personal information

• Ask us to correct inaccurate or incomplete information

• Request deletion of your information

• Ask us to restrict how your information is used

• Object to processing based on legitimate interests

• Object to direct marketing

• Request transfer of eligible information

• Withdraw consent at any time

• Challenge certain automated decisions

These rights are not absolute and exemptions may apply.

To exercise a right, contact benopaconsultancy@gmail.com. We may need to verify your identity before responding. We normally respond within one month, although the law allows additional time for particularly complex requests.

14. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Maintain security

• Remember visitor preferences

• Understand website traffic and performance

• Support embedded services or marketing features

Strictly necessary cookies may operate without consent. Analytics, advertising and other non-essential cookies should not be activated unless the visitor has provided the required consent.

Visitors should be able to accept or reject non-essential cookies and change their preferences. Please read our separate Cookie Policy for further information.

15. Links to Other Websites

Our website may contain links to external websites, including social-media platforms and regulatory resources.

We do not control these websites and are not responsible for their privacy practices. You should read the privacy information provided by each external website you visit.

16. Children’s Information

Our website and consultancy services are intended for businesses and adult professionals. We do not knowingly collect personal information directly from children through the website.

If you believe a child has submitted personal information to us, please contact us so we can review and, where appropriate, delete it.

17. Automated Decision-Making

We do not normally use personal information to make solely automated decisions that produce legal or similarly significant effects.

If this changes, we will provide appropriate information about the decision-making process and the rights available to affected individuals.

18. Complaints

Please contact us first if you have a concern about how we have handled your information:

Benopa Consultancy
Email: benopaconsultancy@gmail.com
Telephone: 07850 968584
Address: Fifth floor the Grange N146BN

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

19. Changes to This Policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will be published on this page with the revised “last updated” date. We encourage visitors and clients to review it periodically.

20. Contact Us

For questions about this Privacy Policy or the use of your personal information, contact:

Benopa Consultancy
Email: benopaconsultancy@gmail.com
Telephone: 07850 968584
Address: Benopa Care Limited 5th Floor The Grange, 100 High Street, London, England, N14 6BN

Wix page settings

Use:

• Page name: Privacy Policy

• URL: /privacy-policy

• SEO title: Privacy Policy | Benopa Consultancy

• Meta description: Learn how Benopa Consultancy collects, uses, protects and retains personal information when you visit our website or use our services.

• Search visibility: Set the page to noindex

• H1: Privacy Policy

• Footer link: Privacy Policy

Before publishing, confirm and insert:

1. Whether Benopa Consultancy is a trading name of Benopa Care Limited

2. The company number

3. The official business address

4. Whether you use Google Analytics, Meta Pixel, email marketing or an online booking system

Also place this sentence immediately beneath every enquiry form:

 

By submitting this form, you confirm that you have read our Privacy Policy and agree that we may use your information to respond to your enquiry.

“Privacy Policy” should be clickable and linked to /privacy-policy. This draft should be legally reviewed before publication because the exact wording must match the systems and information you actually use.