LEGAL INFORMATION

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1. About These Terms

These Terms and Conditions apply to your use of the website www.benopaconsultancy.com and to general enquiries made through the website, by email, telephone or other communication channels.

By using this website, you agree to these Terms and Conditions. If you do not agree with them, please stop using the website.

Where you engage Benopa Consultancy to provide paid consultancy services, you may also receive a proposal, quotation, service agreement, statement of work or retainer agreement. Those documents will set out the specific scope, fees, timescales and conditions applying to your project.

If there is any conflict between these website terms and a signed service agreement, the signed service agreement will take priority in relation to the consultancy services concerned.

2. About Benopa Consultancy

Benopa Consultancy provides consultancy and business support to new and established health and social care providers. Our services may include:

• CQC registration support

• Registered manager support

• Governance and compliance guidance

• Mock CQC inspections

• Policies and procedures

• Business planning

• Ongoing consultancy and retained support

• General care-business development guidance

Business name: Benopa Consultancy
Legal business name: Benopa Care
Company number, if applicable: 09026712
Registered or business address: Benopa Care Limited 5th Floor The Grange, 100 High Street, London, England, N14 6BN
Email: benopaconsultancy@gmail.com
Telephone: 07850 968584

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3. Nature of Our Consultancy Services

Our services provide professional guidance, practical support and documentation based on the information available at the time.

We aim to provide accurate, relevant and care-sector-specific advice. However:

• We do not act as the Care Quality Commission or any other regulator.

• We cannot guarantee CQC registration, the outcome of an inspection or any regulatory rating.

• We cannot guarantee the award of a tender, contract, funding application or investment.

• We do not provide legal, tax, accountancy or regulated financial advice.

• Regulatory decisions remain entirely within the authority of the relevant regulator or public body.

• Clients remain responsible for operating their services safely, legally and in accordance with applicable regulations.

Any templates, policies or supporting documents must be reviewed, personalised, implemented and maintained by the client. The purchase or possession of documentation does not, by itself, demonstrate regulatory compliance.

4. Information Provided by Clients

You agree to provide complete, accurate and current information that is reasonably required for us to deliver the agreed services.

You are responsible for:

• Checking the accuracy of the information you provide

• Informing us promptly when circumstances change

• Responding to reasonable requests for documents or clarification

• Reviewing drafts and deliverables carefully

• Ensuring that final documents accurately reflect your organisation

• Obtaining any professional legal, financial or specialist advice required

Benopa Consultancy will not be responsible for delays, omissions or inaccuracies resulting from incomplete, incorrect or late information supplied by you or someone acting on your behalf.

5. Proposals and Formation of a Contract

Website content and initial consultations are provided for general information and do not constitute a binding offer.

A contract for paid services begins when:

• You accept our written proposal, quotation or service agreement;

• Any required deposit or initial payment has been received; and

• We confirm that the work has been accepted and scheduled.

The scope of work, deliverables, fees, payment dates and anticipated timescales will be set out in the relevant proposal or service agreement.

Any work requested outside the agreed scope may require a revised quotation and additional payment.

6. Fees and Payment

Our fees will be explained before paid work begins and confirmed in writing.

Unless otherwise agreed:

• Invoices must be paid by the due date shown on the invoice.

• Work may not begin until an agreed deposit or initial payment is received.

• Final documents may be withheld until outstanding amounts have been paid.

• Retainer services must be paid according to the schedule in the retainer agreement.

• Additional work outside the agreed scope will be charged separately with the client’s agreement.

For business-to-business contracts, Benopa Consultancy reserves the right to claim statutory interest and applicable recovery costs on overdue commercial invoices in accordance with the Late Payment of Commercial Debts legislation. Current government guidance states that statutory interest is generally 8% plus the Bank of England base rate, unless different contractual provisions apply. See the UK Government’s late-payment guidance.

7. Timescales and Client Delays

Any delivery date or timescale provided is an estimate unless it is expressly confirmed as a fixed deadline in writing.

Timescales may be affected by:

• Delayed information or feedback from the client

• Changes to the agreed scope

• Regulatory or legislative changes

• Illness, emergencies or events outside our reasonable control

• The availability or response times of third parties

If a client does not provide the required information, feedback or approval within a reasonable period, we may pause the project and revise the completion date.

8. Changes to the Agreed Work

Requests to alter the scope, deliverables or timescale must be made in writing.

We will explain whether the requested changes:

• Are included within the original fee;

• Require an additional charge; or

• Require a revised delivery date.

We will not normally undertake significant additional work until the changes and associated fees have been agreed.

9. Cancellations, Postponements and Refunds

Cancellation and refund arrangements for paid consultancy services will be set out in the relevant proposal, booking confirmation or service agreement.

Unless otherwise agreed:

• Fees for work already completed are non-refundable.

• Charges may apply for meetings cancelled or postponed at short notice.

• Deposits may be retained to cover reserved time, preparatory work and work already undertaken.

• Refunds are not normally available for personalised documents or services that have already been substantially or fully completed.

• Where a retainer has a minimum commitment period, the client remains responsible for the fees applying to that period unless otherwise agreed in writing.

Where a client contracts as an individual consumer rather than for business purposes, statutory cancellation rights may apply. For certain distance service contracts, consumers can have a 14-day cancellation period. If a consumer expressly asks us to begin work during that period and later cancels, they may be charged proportionately for work already supplied. These provisions do not normally give business clients an automatic cooling-off period. See the Consumer Contracts Regulations and Trading Standards’ business-contract guidance.

Nothing in these terms affects any statutory rights that cannot lawfully be excluded.

10. Intellectual Property

Unless otherwise agreed in writing, Benopa Consultancy retains ownership of:

• Its consultancy methods and frameworks

• Pre-existing templates

• Training materials

• Website content

• Branding

• General tools, systems and resources

• Know-how developed independently of a particular client project

Once all agreed fees have been paid, the client may use completed, personalised deliverables internally for the organisation named in the service agreement.

Unless we have given written permission, clients must not:

• Resell or commercially distribute our materials

• Share documents with unrelated organisations

• Remove our copyright notices

• Present our general templates as their own commercial products

• Copy or reproduce website content for commercial use

The client remains responsible for ensuring that personalised documents are implemented correctly, regularly reviewed and updated when legislation, guidance or business operations change.

11. Confidentiality

Both parties agree to treat confidential business information received during the consultancy relationship with appropriate care.

We will not intentionally disclose confidential client information to third parties unless:

• The client has given permission;

• Disclosure is required to deliver the agreed service;

• Disclosure is required by law, a court or regulatory authority; or

• There is a reasonable concern involving fraud, serious wrongdoing or immediate risk of harm.

Clients must not send identifiable service-user, patient or employee information unless it is necessary, lawful and transferred using an agreed secure method.

12. Data Protection

Personal information submitted through this website or during an enquiry will be handled in accordance with our Privacy Policy and applicable UK data-protection legislation.

You should read our Privacy Policy for information about:

• What personal information we collect

• Why we use it

• How long we retain it

• When it may be shared

• Your data-protection rights

• How to contact us about your information

Make the words Privacy Policy clickable and link them to your Privacy Policy page.

13. Website Information

We take reasonable care to ensure that the information on this website is accurate and current. However, website content is provided for general information and should not be treated as professional advice tailored to your circumstances.

Care-sector regulations, CQC guidance and other requirements may change. You should obtain advice based on your organisation’s current circumstances before relying on general website content.

We may change, remove or update website content without notice.

14. Third-Party Websites

This website may contain links to third-party websites. These links are provided for convenience and information only.

Benopa Consultancy does not control third-party websites and is not responsible for their content, security, availability or privacy practices. The inclusion of a link does not necessarily indicate our endorsement of the organisation or its services.

15. Website Availability and Security

We aim to keep the website available and secure but cannot guarantee uninterrupted or error-free access.

You must not:

• Attempt to gain unauthorised access to the website

• Introduce viruses, malware or harmful technology

• Interfere with the website’s operation

• Use the website for unlawful, fraudulent or abusive purposes

• Copy or exploit website content without permission

We may suspend or restrict access where reasonably necessary for maintenance, security or protection of our rights.

16. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to those restrictions, Benopa Consultancy will not be responsible for:

• Decisions made without following or correctly implementing our guidance

• Regulatory decisions made by the CQC or another authority

• Losses caused by inaccurate or incomplete client information

• Indirect or consequential business losses

• Loss of profit, revenue, opportunity, goodwill or anticipated savings

• Failures or delays caused by events outside our reasonable control

• Client use of outdated, altered or incorrectly implemented documents

Any additional liability arrangements applying to a paid project will be set out in the relevant service agreement.

17. Complaints

We aim to provide professional, practical and responsive consultancy support.

If you are dissatisfied with any aspect of our service, please contact us promptly so that we can investigate the matter and attempt to resolve it.

Email: benopaconsultancy@gmail.com
Telephone: 07850 968584

Please include your name, organisation, relevant service and a clear description of your concern. We aim to acknowledge complaints within three working days and provide a substantive response as soon as reasonably practicable.

18. Events Outside Our Control

Neither party will be responsible for a failure or delay caused by circumstances outside its reasonable control. These may include serious illness, natural disasters, internet or utility failures, industrial disputes, government action, regulatory changes or other exceptional events.

The affected party should inform the other as soon as reasonably possible and take reasonable steps to reduce the impact.

19. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this page with its effective date. Continued use of the website after an update means that the revised website terms will apply from their stated effective date.

Changes to an existing signed consultancy agreement will require agreement between the parties unless the agreement states otherwise.

20. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from these terms, subject to any mandatory legal rights that apply to consumers in other parts of the United Kingdom.

21. Contact Us

If you have any questions about these Terms and Conditions, contact:

Benopa Consultancy
Email: benopaconsultancy@gmail.com
Telephone: 07850 968584
Address: Benopa Care Limited 5th Floor The Grange, 100 High Street, London, England, N14 6BN

Contact Us About These Terms.

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